The number one reason users have trouble with Power Line Carrier product connections is they plug one or more of the units into a power strip, surge suppressor, or GFI electrical outlet.
Power Line Carrier (PLC) products will work reliably if connected in electrical outlets wired to the same circuit panel. If you have multiple circuit panels, units are not likely to communicate if they are plugged into electrical outlets wired to different circuit panels.
You can connect up to 8 Easy Jack extensions to one base unit. Only use one Easy Jack base unit per home and the Easy Jack system will only work with one telephone line. Easy Jack base units in the same home will compete with each other, sometimes canceling each other out.
You can connect up to 64 E200 units, though for best performance we recommend you limit the number of units in the network to less than 20.
You can connect up to 8 EN200s or EN500s in a network.
Power Line Carrier (PLC) products transmit over the electrical wiring so distance is dependent on the electrical wiring and what electrical equipment is operating in the location. They will generally transmit up to 300 feet. Moving the units to different electrical outlets may improve performance.
|Base Adapter LED
• Solid Green – Connected to power line and connected to phone line
• Blinking Green (slow) – System in use
• Blinking Green (fast) – Incoming call ring
• Solid Red – Phone line not connected or phone line in use
• Blinking Red – Programming mode with new security code selected
• Blinking Orange – Security code programming mode for linking Extension Adapters
Extension Adapter LED
Easy Jack units work with both tone and pulse telephones.
Power strips, surge suppressors and GFI outlets will suppress the communication signal and performance will be inconsistent. Move the units to nearby electrical outlets that are not GFI.
The Easy Jack works only with 110v. It does not have a switching power supply. The E200, EN200, EN500, and E4PS200 have switching power supplies.
Easy Jack units broadcast in the 2.8-4.3Mhz frequency range. Products designed to standards of the HomePlug Appliance broadcast in the 2-28Mhz frequency range. HomePlug Alliance standards apply to high-speed, broadband products usually associated with Ethernet connections. Because of this overlap in frequency ranges, HomePlug products can interfere with Easy Jack signals when the HomePlug products are broadcasting. Neither Easy Jack nor HomePlug products broadcast all the time. The E200, EN200, EN500, E4PS200 are HomePlug standard products. Easy Jack units do not usually interfere with HomePlug units because of HomePlug’s frequency hopping capabilities.
First verify that your phone service is active by connecting a phone directly to the wall phone jack you are connecting to the Easy Jack. If there is no dial tone, the problem may be with the wiring in your home or your telephone service provider. The LED on the base unit remains red until it is connected to an active phone line.
The best way to link the units is to put them in the same electrical outlet (turn extension unit upside down), then press and release the button on the base unit. It will start flashing orange. Then press the button on the extension unit. It should start flashing green. If so, the units are linked and you can press the buttons once more on each unit to take them out of programming mode.
The Easy Jack is designed for data so it is common to experience a buzz, hum, or static when using it for voice. Sometimes quality can be improved by relocating either the base or extension or both to a different electrical outlet. Quality of the communication signal between units can be affected by what else is plugged in and operating in your home. Also, make sure the units are not in power strips or GFI outlets.
Power outages can cause Easy Jack units to become out of sync with each other. Move the extension unit close to the base unit (in the same electrical outlet if possible) and go through the sync process (press button on side of base unit, then press button on side of extension unit). Base unit will flash orange and extension unit will flash green – units are synced so press buttons again to take out of the program mode.
It is not uncommon for Caller ID display to come and go with the Easy Jack units. Electrical wiring impedance affects the units and will change depending on conditions in the home. For instance, a plasma TV emits enough impedance to disrupt the Easy Jack signal in the right circumstances. Even with dial tone and ability to use phone on the extension unit, there may be times when Caller ID may not display on your TV screen when your set-top box is connected to the Easy Jack.
With satellite TV service providers, there is usually a Caller ID menu option which must be activated for Caller ID to appear on your screen. Verify that this option is selected.
DISH satellite has installed DISHCOMM units with some of its installations. DISHCOMM is PLC technology that facilitates communication between multiple set-top boxes in one home. DISHCOMM units do not communicate with Easy Jack units. For the Easy Jack to communicate properly, an Easy Jack base unit and an Easy Jack extension unit must installed.
You can use the Easy Jack with VoIP service if the service provider’s modem has an RJ11 (telephone) port. Connecting the Easy Jack base unit to the RJ11 port on the service provider’s modem will then provide access to the telephone signal at any electrical outlet when using an Easy Jack extension unit. The PX211D is designed for data so if you want to use it for voice, you may experience some static on the line. The PX211V is designed for voice and may provide better voice quality.
The Easy Jack will not transmit DSL signals so cannot be used for connecting high-speed Internet signals from a phone company or other DSL service provider. However, if you have phone service and DSL Internet from the same provider, the Easy Jack can be used for the POTS (plain old telephone signal) as long as your service provider has given you a DSL filter. The filter will separate the POTS signal so it can be used with an analog telephone device such as the Easy Jack.