Firmware Version - 11/10/2017

1) Click the “Download” button in the Firmware box to download to your computer the latest available firmware for your router.
2) Disconnect your PC from the internet.
3) Using an Ethernet cable, connect your computer to the LAN port of the router, open a web browser and log into the web interface (type into the URL field).

WRT500 Upgrade
4) Navigate to Administration -> ‘Firmware Upgrade’ and click ‘Choose File’.
5) Navigate to the firmware file you downloaded in step 1 above and select it.
6) Click the ‘Upgrade’ button.
7) After the file is uploaded, the router will display a confirmation message.
8) Wait for the router to apply the firmware update.
9) Once the firmware file has uploaded, the router will reboot and be running the new firmware.

Do not remove power to the router while it is being flashed with new firmware or it may lock up the router and you will not be able to recover. If using your laptop, make sure there is sufficient battery or it is plugged into a power source.

Quick Install Guide View
User Manual View
Remote Provisioning Overview View
Auto-Provisioning Manual View
HTTPS Provisioning View
Dial Plans View
Helpful Information

Connected to Router but No Internet

When two routers are in a daisy chain configuration, they cannot have the same LAN IP address or one of them won’t work.

Make sure the Ethernet cable from your Internet Service Provider’s modem is connected to the WAN port on the router.

Check WAN IP address on the router user interface Status page. If there is no WAN IP address, there may be an IP address conflict with the Service Provider modem or another device on the network. Change the IP address to, reboot your computer, disconnect Ethernet cable from computer, then try to connect wirelessly and surf.

If no WAN IP address, you may need to set up MAC Clone (for the WRT300N-DD go to WAN>Dynamic IP Setting) in the router’s user interface.

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Unable to Connect to Router

If you did not check the Connect Automatically box when setting up your router, you may need to reconnect to the router.

Look for the network name (SSID) of the router, either the router’s factory default SSID or a network name you have set up.

Reset the router to factory default settings and try to connect.

You may not be able to connect to the network because your computer, tablet, smart phone or other device has cached some old settings and tries to access those settings when you attempt to connect. By deleting that connection, you will be able to log in with new settings. Search for wireless connections, right-click on the network name, select Forget This Network. Click on the network name and select Connect. You can leave the box checked to connect automatically if you wish. You will be asked for a security key/passphrase. Type in the passphrase where indicated and click on Connect. This should connect you to the wireless network and you should be able to surf the Internet.

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Wi-Max and ReadyNet Routers

If your Wi-Max device provides an Ethernet hand-off, that Ethernet connection can be used to connect to the router, otherwise the router will not associate wirelessly with the Wi-Max device.

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Change Router Network Password

Connect your computer to a LAN port on the router using an Ethernet cable. Log into the router’s user interface by bringing up a browser and typing ( for the WRT300N-DD) into the browser’s URL field. The login name and password are located in the QIG and on the sticker on the bottom of the router. On some WRT300N-D6 routers the user password was inadvertently left off the sticker; it is pz938qd6. Go to Wireless; then Security. You will be able to change the password on this page. Instructions for each router can be found in the QIG sent with each router and in the Support section of this website.

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The router has two interfaces, WAN and LAN; each with a different MAC address. LAN is a bridged grouping of the 4 LAN Ethernet ports and the Wi-Fi interface. WAN and LAN have distinct MAC addresses and they are sequential. That is layer 2 of the OSI model. Layer 3 is where IP addresses come into play. By default, the WAN port is set for DHCP. If not connected, there is no IP address, Subnet or Gateway. However, for the LAN side the Layer 3 part is configured. If you go to LAN>LAN Settings you see that the LAN interface is statically assigned its IP and Subnet Mask. In addition, there is also a DHCP server running on the LAN interface and assigning IP addresses from the same network as that of the LAN IP address. This allows you to connect to one of the LAN ports or via Wi-Fi and access the web interface of the router. That is why you see 4 categories with information in the LAN section of the Status page.

To get a list of the devices connected to the LAN of the router, go to LAN>DHCP Server and look at the DHCP client list table.

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DirecTV DVR Won’t Connect to Wireless Router

When connecting your DVR to a wireless network, the DVR will save the network connection settings. Changing to another Internet Service Provider, replacing your Wi-Fi router, or changing settings on your wireless router such as SSID (network name) or passphrase may crate an error condition (86-883) when trying to connect your DVR to your wireless network. You may need to reset your DVR network connections to factory default.

From http://forums.directv.com/thread/11252257 – “On your DirecTV DVR press: MENU ➜ SETTINGS & HELP ➜ SETTINGS ➜ NETWORK SET UP ➜ RESTORE DEFAULTS ➜ CONNECT NOW ➜ GET CONNECTED ➜ WIRELESS. The receiver will then scan for Wi-Fi networks and should find yours. Once it finds your SSID, select your network name. If your network is secured, it will ask you to type in your password. If successful, you will get a message that says ‘congratulations, your receiver is connected to the Internet’. Note that your SSID and/or password cannot have any spaces and/or special characters.”

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Repeater (Bridge) Mode – VWRT510, WRT500,

Use the following steps to set up the WRT500 in repeater (bridge) mode.

First reset the WRT500 router to factory default settings (Admin -> Manage -> Factory Default -> Reboot), then navigate as follows:

1) Network -> WAN -> INTERNET -> Bridge -> Save

2) Network -> LAN ->

1) change IP to an unused IP of the primary AP’s LAN subnet. For example, if the DHCP range of the primary AP is, choose for the LAN IP.

2) set Local DHCP server to Disable and click Save.

3) Wireless -> Wireless Connection Mode -> Repeater -> Save

4) Wireless -> Repeater ->

1) refresh and Click to highlight your primary AP, then ‘Connect’.

2) enter the Passphrase of the Primary AP and click ‘OK’

5) Reboot the router.

6) Wait about 1 minute then renew the IP of your PC.

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Port Forwarding for WRT500, VWRT510 and AC1200

A public WAN IP address is needed for port forwarding to work. If you are unsure if your WAN IP address is public or private, contact your Internet Service Provider. If the WAN IP is not a public IP, it, and all internal devices connected to the router, will not be available to the outside world. If it is a public WAN IP address, all devices will be available to the outside world. The following are some common private IP ranges: – – – – [This range is used by HughesNet for Carrier Grade NAT]

Once in the user interface, navigate to the Network tab and then click the Port Forward tab. Enter values for Name, Protocol, External Port, Internal Address, and Internal Port. Then click Save & Apply. Any requests that come to the router’s WAN connection on the specified port will be forwarded to the IP address and port specified on the LAN side.

Application Port Forwarding for the WRT500, VWRT510, VWRT520, AC1200M and AC1200MS

Login to your router and navigate to Network > Port Forward and in the “Port Forward” section add one port forward rule for each port that you need opened. Note that you also have to enter the IP address of the device you want the port to be forwarded to.


Xbox Live requires the following ports to be open:

Port 88 (UDP)
Port 3074 (UDP and TCP)
Port 53 (UDP and TCP)
Port 80 (TCP)
Port 500 (UDP)
UDP Port 3544 (UDP)
UDP Port 4500 (UDP)

Server Port Forwarding for the WRT500, VWRT510, VWRT520, AC1200M and AC1200MS

If you’d like to run a server on your internal network and have it accessible for the outside, then you need to add a “Virtual Server” rule as in the image below. In this example we are running a server on the local IP of which has a web server ‘listening’ on port 81. In order to expose this web server to devices on the WAN side of the router add this following rule.


After you click ‘Apply’ and reboot your router, you can access the internal web server from the WAN side with the URL, http://WAN_IP:8888/ where WAN_IP is replaced with the WAN IP of your router (Status > Network Status > IP Address).

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VoIP Call Disconnects, Ghost Calls

To correct for VoIP call disconnections, ghost calls and other similar issues, configure your VoIP router to communicate with only the VoIP proxy server as follows:

1) Log in to your router and make a note of the IP address in the field FXS1 > SIP Account > Proxy Server.

2) Set the field FXS1 > SIP Account > SIP Advanced Setup > Only Recv Request From Server to ‘Enable’.

3) Enter the IP address from Step 1 in the field FXS1 > SIP Account > SIP Advanced Setup  > Server Address

4) At the bottom of the page, click on Save. Repeat these steps for FXS2 if it is in use.

5) Click on Reboot to apply the saved settings.

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